Also:
• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements. • Maintain regular progress communication with the customer and take any remedial action for deficiencies. • Identify new opportunities to increase ARINC business and assist to bring them to closure. • Manage the local budget and staffing requirements. • Serve as customer liaison with a variety of customers, assuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance. • Assist senior management in directing the project life cycle by supporting the development of comprehensive project plans, including both long-and short-range goals and milestones. • Interface with senior management to communicate status of projects. • Provide continued growth, mentoring and career track for staff using Performance Management Planning. • Promote continual quality improvements and support development of quality control programs.
Qualification:
Candidate must have Bachelor’s Degree and five or more years as a Customer Support/Service Manager in the information technology industry. Bachelors Degree or equivalent required.
Ability to supervise and provide direction for functional activities in addition to performing those activities. Financial experience is desired.Possess excellent communication skills and knowledge of functional area.Typically supervises a large staff.
Must be able to speak English and familiar with Malay andMandarin would be an added advantage.
Interested Candidates please email the CV’s to- ssarin@arinc.com
For more information on our Company please visit us on the web- www.arinc.com/ams
