Key ResponsibilitiesPerforms routine daily operations, monitoring and fault detection for Reuters managed systems and networks within the Data Centre.
Issuance of Internal Customer Notification of serious service affecting problems and upward management escalation.
Conducting the first level troubleshooting support for Thomson Reuters system and network problems and referral to the Implementation and Support team if unresolved.
Help maintain processes and procedures by which services are supported and maintained reviewing and updating where appropriate.
Liaison with counterparts within the company, on service related issues and process.
Qualifications:
Possess a University degree or equivalent, preferably in Computer Science/Technology or Engineering. 1-3 years experience in computer operations is desirable.
Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc.
Knowledge in TCP/IP communication protocols.
Knowledge in UNIX, MS Windows and VMS.
Knowledge in IBM Blades hardware
Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.
Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.
Capable of working with minimum supervision.
Good written and verbal communication skills (English).
Customer and service focused, with determination to meet their needs.
If you are ready to take the challenge and work in a dynamic company, please send your resume, indicating your availability, current and expected salary to the link below:
https://toc.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=TEC00003482
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
