-- First point of contact for user inquiries to ensure calls are resolved to the customer's satisfaction
-- Provide desktop support and incident resolution services, including installation, configuration, and upgrades of HW/SW
-- Assist with implementation and support of regional and bank-wide technology initiatives, to ensure minimum business disruption
-- Prepare and maintain accurate system documentation and technical procedures
-- Seek to provide the highest level of customer service to the business units to enhance reputation of the Technology Group
Requirements:-
-- Minimum 1 year experience working on a service desk, and knowledge of Remedy Action Request system preferred
-- Minimum 3 years IT/IS experience-- LAN, WAN, and Internet connectivity
-- Customer facing experience (via telephone and in person) in a very demanding environment supporting a large user base, preferably financial institution
-- In-depth experience of Lotus Notes, Windows NT4 through XP Professional, and standard desktop applications (MS Office 97 and above)
-- Able to work on Public Holidays and perform shift duties
-- Able to start work immediately is preferred
Please email your cover letter and detailed resume to recruit1@bnymellon.com
We regret that only shortlisted candidates will be notified.
(Closing Date : June 12, 2009)
