Singapore - Helpdesk Agents (located in Alexandra)

Helpdesk Agents (located in Alexandra) Post Date: 04 Jun 09Responsibilities:- Provide 2nd level technical support on Managed Print Services- Ensure that all reported incidents are recorded and classified accurately, followed through, and resolved promptly in accordance with the established processes and the Service Level Agreement (SLA)- Monitor printing devices and ensure that all device alerts are attended to and resolved promptly in accordance with SLA- Escalate critical incidents to the Helpdesk Supervisor or Technical Manager- Liaise with other internal divisions and subcontractors/vendors to ensure that consumables are replenished and break/fix requests meet the contractual SLA- Update printing asset information and inform affected parties of the changes- Adhere to operational procedures and maintain customer/support documentation- Participate in continuous improvement initiativesRequirements:- Candidate must possess at least Diploma in IT/Computer Science or equivalent. - At least 1 year's experience in a technical Helpdesk environment- Prior experience in a managed output environment is an added advantage- Proficiency in Microsoft Office Suite- Basic desktop and network troubleshooting skills are preferred 5.5 day work week (near Alexandra Techno Park)Only Singaporeans and Singapore PRs need to apply. Fresh Diploma holders are welcome to apply as training will be provided. Interested Applicants: Please send resumes in MS Word indicating past/current salaries, availability and include a recent photo to: ruby.lim@therecruitmentroom.com