Provide Hepdesk Support (Level 1) on a first-call resolution basis
Document all reported problems in the call tracking tool and follow up with assigned personnel to ensure timely resolution according to the approved Service Level Agreement (SLA)
Utilising remote tool to diagnose and resolve issues on users' desktops
Utilising Active Directory to perform account administration
Perform basic Lotus Notes support
Support IT operations, including LAN/WAN, printers, desktops and computer applications
Requirements:
Diploma in Information Technology or equivalent
1-2 years of related experience
Good communication and writing skills
Able to multi-task and work as a team
Excellent in Chinese and English skills
Interested candidates, kindly click on the "QUICK APPLY" to submit your detailed resume.
Only shortlisted candidates will be notified
