This position reports to the Operations Manager.
The Operations Technician or IDC Specialist responsibilities include but are not limited to:
Installations of PC and Unix Hardware and related equipment.
Windows Server and Sun Solaris installations based on reference systems supplied by the systems development group.
Review supporting documentation for the operation and installation of hardware related equipment.
Respond to calls from GCSC's for hardware or software assistance and problem resolution.
Maintain and troubleshoot a wide range of client problems in addition to repairing servers and peripheral equipment, I.E., web systems and DNS, Mail, and news servers.
Implement systems and software upgrades and OS, configuration changes for users.
Install all cables, connections and cross connects to data center and customer equipment.
Maintain a knowledge of building infrastructure (UPS, Generators, HVAC, Electrical components, Security and Surveillance systems, and other facilities maintenance), Front/Backend connectivity, and ASPRE.
Ensure that DMOQ's are met relative to SLA's.
Be able to troubleshoot and repair any backend connectivity issues, such as DSO, DS1, DS3 and OC.
Be familiar with all AT&T practices, standards in connection with low voltage wiring
Be able to run cable thru inner duct flooring in the appropriate approved manner.
Be able to read specs and schematics.
Be able to understand and assist in the engineering of the floor and customer layouts.
Act as SME (Subject Matter Expert) in all areas of Data Center Operations.
Review and approve Basic TOFs to ensure that they are complete and correct before acceptance by the engineering review team.
Develop criteria and make assessments for what can be successfully installed by testing the scope of work requests against the criteria
Responsible for coordinating significant elements of the installation phases as it pertains to the timely turn-up of customer's web hosting servers
Works closely with the IDC operations team to resolve high severity tickets.
Manage work request interfaces among internal and external organizations to ensure that all parts of the job are completed.
Manage Site Inventory of cables, power strips etc. * Assist customers with remote hands tasks when they are at the data centre. Requirements:
Switch configuration experience, VLAN, subnets, operation & troubleshooting. Familiarity with IDF & multi-max panels, Cat 5/7 and fiber-optic cabling uses and implementation. Cross-connects and punch downs
Knowledge of Hardware, including PC, Windows OSs, DNS, SMTP, SNMP, Modems, Disc Packs, Tape drives and Windows Sun/Solaris, their software installation and configuration process
Knowledge of all operating system related issues & common system admin duties, LAN/WAN, TCP/IP, Cisco & Juniper routers Desired Skills:
Excellent verbal and communications skills in English. Advantage to know Mandarin
Strong Knowledge of network cabling infrastructure including MDF, IDF, DMARC.
Thorough understanding of how to organize and dress cables/wires.
Good to have of some C, PERL, Linux, HP/UX and RAID experience
Previous experience in Project Management beneficial
Familiar with workflow systems (Remedy, AOTS, etc.)
Must have the ability to work independently with little or no supervision
Job Requirements:
Candidates with Data Centre experience especially on facilities and on-site support (IDC operations and installation).
MUST HAVE: Mainly on Level 1 and Level 2 support particularly on structure cabling/racking, servers, routers, swtiches (facilities engineering on-site). GOOD to have project management (secondary role).
Those with above working experience from the banking sector will be good - security issue.
NOT looking project manager (to manage a team) BUT an individual independent specialist (must have the ability to work independently with little or no supervision).
Network (such C, PERL, Linux) and CCIP are NOT the main criteria just "good to have" only.
Qualified and interested, please send your CVs in MS Word format to jobs@zenithinfotech.com.sg
