JOB DESCRIPTION
To handle counter and telephone enquiries for all classes of insurance
To provide insurance quotations and process motor insurance applications, renewals, extension, cancellation and issuance of insurance documents for all products.
To monitor and follow-up on all aspects of customer service support in spoken / written form
To facilitate motor accident claims and to provide claims advice / service
To assist in compiling statistics and preparation of monthly performance reports etc
To control and to carry out telemarketing calls and marketing campaigns
To liaise with insurance partners on matters pertaining to insurance in spoken and written form
To carry out daily opening and closing procedures such as checking of transaction records, cash balancing, cash float and log in / out of computers, Nets and credit card terminals.
To carry out staff in-house theory training / on-the-job training (all classes of insurance) for Trainee Insurance Assistants as and when necessary
To supervise team of trainee / insurance assistants / senior insurance assistants
To supervise Life Insurance operations / compliance with FAA requirements
To assist the Insurance Manager in daily operations and any ad-hoc projects / assignments
The Requirements:
Diploma in Business/Marketing/General / Life Insurance.
Minimum 1 years of relevant experience in the field of life and general insurance.
Knowledge in various life and general insurance products is an added advantage.
Possess Certificate in Life, General, ILP, FNA, HI
Excellent communication skill
Meticulous and organize.
We offer attractive remuneration packages that commensurate with experience and performance, and excellent career advancement opportunities for the right candidates.
