The client in a leading global information services provider meeting worldwide needs in the financial services, education and business information markets
Role
The primarily function of the Helpdesk support is to receive phone calls and emails to offer first level resolution.
Ensuring of error is escalated to Level 2 if Level 1 is unable to support the issues
Maintaining a rooster for core IT team members to be on standby.
Technologies involved
-- Microsoft Windows 2003 operating environment with single domain for Singapore.
-- The operating system for all desktop and notebook PCs is Microsoft Windows XP SP2.
-- Messaging system is Microsoft Exchange using Microsoft Outlook 2003 and OWA as mail client.
-- CISCO VOIP
-- Networking using mainly CISCO equipment, high speed LAN, WAN (leased line and MPLS) and VSAT.
The Candidate You must possess minimum a Diploma in Information Technology with 1 year of experience in a similar role.
Requirements:
(1) IT skills in Windows, networking in Windows, office automation software applications
(2) Proficient in MS Office applications
(3) Email troubleshooting
(4) Excellent communication and phone handling skills
(5) Experience in providing Helpdesk / Call Centre support is a definite advantage
(6) Fluent in an Asian language is highly advantageous
Work Location: West
DO NOT CLICK ON QUICK APPLY
Application:
Interested and qualified candidates may apply by sending a detailed Resume/CV in Word format to justinyw@equatorsearch.com stating ‘J-Helpdesk’ for quicker processing.
We regret only shortlisted candidates will be notified.
