Reporting to the Senior Technical/Service Engineer, he or she will be responsible for the following:
Provide technical/service support for the installation, troubleshooting, repairing, and maintenance of laboratory instruments / equipments. Be responsible to perform on-site installation and planning (site planning, site inspection, installation), calibration, repair, preventive maintenance, upgrades and customer training sessions.
Training customers in proper operation, repair and maintenance procedures
Determining customer technical needs and qualifying new products to meet their needs
Assisting and supporting the sales team in making technical presentations
Proactive communication with the sales & marketing team/management about customer activities
Updating and communication of customer support plans and requirements.
Creating/maintaining account file and updating customer information timely
Getting feedback on customer satisfaction and acting on concerns by frequent contacts with customers
Understanding the current and future operational support needs of customers.
Requirements:
Diploma / Degree in BioEngineering/BioMedical/BioTechnology/LifeScience/Chemical Process Engineering or equivalent related engineering discipline
At least 2 - 3 years' scientific/laboratory instrument/equipment installation and servicing experience
Excellent analytical/troubleshooting skills and superior mechanical competence
Practical knowledge and basic electronics troubleshooting skills, instrument / equipment experience considered a must
Interested Candidate plse send RESUME in MS WORD attachment to email:simon@peoplesource.com.sg
