Reporting To
IFM Account Manager
Direct Report
Facilities Manager
Senior Engineer
Helpdesk
ResponsibilitiesStrategic review of service and supply contracts to determine value for sites. Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines
Actively participate in Strategic planning issues where required
Managing all service contracts including inspections and quality management
Assist in development and implementation of building procedures and performance indicators to ensure simplification and accuracy of work methods and reliability of systems, including Service Desk and Planned Maintenance (ie. REMS)
Assist with the preparations of strategic plans, budgets and client reports, including financial reconciliation for service contract accounts.
Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the client’s standards and as approved by the Asset Manager.
Assist in the development and implementation of a Preventive and Planned Maintenance programme to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure across the sites.
Ensure risk compliance as stipulated by Corporate Standards
Undertake regular and periodic inspections of the Properties to determine if any repair/replacement works are required
Inform client of all statutory notices, requirements and regulations from Singapore Government, Statutory Boards or other authorities in relation to the Properties
Ensure critical operations and sites are identified within the Singapore portfolio
Develop guidelines and strategies for the effective operation of all facilities
Ensuring occupant service. Specific duties may includeEnsure that the Service Desk effectively operates to ensure service standards are maintained
Evaluating service response time and analyzing occupant service request trends and suggestions
Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user
Recommending continuous quality improvement practices
Co-ordinate and monitor the contractor management program
Ensure data integrity of all systems (REMS) and audit data from time to time
Ensure the team is will trained on all facilities policies and procedures as well as systems like REMS
Assign buddies for new team members to ensure team work, consistencies & rationalization of the team
Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities
Develop initiatives and strategies that lead to cost savings
Proactively develop and manage client / business unit relationships ensuring that the expected service levels are achieved
Ensure and complete periodic reporting to meet client expectations and internal requirements regionally
Assist in the budgeting and forecasting process and provide portfolio data as requested
Comply with all requirements of the contract and assist in meeting or exceeding Key Performance indicators (Balanced Scorecard)
Ensure the effective completion of all incident reports
Undertake to work with Projects for the effective handover to facilities management team
Ensure that facilities team effectively manages the client relationship and resolves issues
Ensure all budgets are updated on time and analysis is presented as required
Training & Upkeep/updation of infomation - policies and procedures, etc
Be at forefront of building continuous improvement of processes and ensuring consistency
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Please do not use quick apply. Only Singaporeans or Singapore PRs need apply!Interested applicants, please email your updated resume in MS Word format to:iangoh@sgmonroe.comResumes please INCLUDE:
a) Personal Particularsb) Educational Qualificationsc) Past Working Experienced) Current and Expected Remuneratione) All Reasons for leavingf) Availabilityg) A recent self-photo.(Good to have)
We regret that only shortlisted candidates will be notified.
