Singapore - IT Helpdesk

IT Helpdesk Post Date: 18 May 09Responsibilities • Provide a single point of contact for all users to report problems and assist to raise service requests.• To provide first-level telephone and technical IT support to government users for troubleshooting and resolution of government applications and computer related problems• Escalate service requests and unresolved problems to the appropriate support groups; this includes external and internal groups/vendors for further analysis and resolution.Requirements• Have good technical skills in MS WINDOWS 2000/ XP/ MS OUTLOOK/ MS OFFICE.• Minimum 1 year experience in Helpdesk Technical Support.

• Candidates without Diploma but with relevant work experience are welcome to apply. • Highly motivated team player and self-starter, independent and motivated person.• Good customer service, telephone skills and have a strong verbal/written communication skills in EnglishSalary package: • $1400 - $1500• 15 days annual leave, 14 days medical leave• 13th Month Bonus after 12 months service• Annual increment***Only Singaporeans / PR need apply***Interested candidates are invited to forward detailed resume including:- Reasons for leaving each past and present employments- Last Drawn / Current / Expected Salary- Date of AvailabilityTo Jamie at jamiekhoo@rmagroup.com.sg

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